Terms and Conditions
Bitela | Terms and Conditions
Effective Date: May 01, 2026
Welcome to Bitela. These Terms and Conditions (“Terms”) govern your access to and use of our website, premium products, and bespoke services. By engaging with our platform or purchasing our offerings, you agree to be bound by these Terms and our integrated Privacy Policy.
1. General Information
Bitela is a premium brand engaged in the artisanal manufacturing, distribution, and sale of high-quality food products. Our services are intended exclusively for individuals aged 18 years or older.
2. Acceptance and Management
By using our website or placing an order, you confirm your agreement to these Terms.
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Management: This website and brand operations are managed by Mallika Mondal .
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Brand Transition: Bitela is the successor brand to the operations formerly known as Desi Tesi.
3. Products and Services
We strive for absolute precision in our product descriptions, pricing, and availability. However, we do not warrant that all site content is error-free or current. Bitela reserves the right to:
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Modify or discontinue any product (e.g., Seasonal Makhanas or Energy Laddus) without prior notice.
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Limit order quantities per customer or household.
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Cancel any order that appears fraudulent or in violation of our brand integrity.
4. Orders and Payment
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All orders are subject to availability and final confirmation.
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Prices are listed in INR (₹) and are subject to change.
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Payment: We accept major Credit/Debit cards, UPI, and Net Banking via our secure payment gateway.
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You are responsible for providing 100% accurate shipping and contact details. Bitela is not liable for failures caused by incorrect customer data.
5. Shipping and Delivery
While we prioritize swift fulfillment, delivery timelines are estimates and not guaranteed. Bitela is not responsible for delays caused by third-party logistics, weather, or unforeseen circumstances.
6. Returns and Refunds
Due to the perishable nature of our products, we operate a strict 24-hour notification policy.
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Eligibility: Returns/Refunds are only considered for items that are damaged, defective, or incorrect.
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Window: Claims must be made within 24 hours of delivery with photographic evidence.
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Please refer to our full Return & Refund Policy for details.
7. Intellectual Property
All “Tech-Luxury” branding, including the Bitela golden script logo, red ribbon banners, custom product photography, and text content, is the sole intellectual property of Bitela. Unauthorized use, reproduction, or distribution is strictly prohibited.
8. User Conduct
Users agree not to compromise the security of this site, upload malicious code, or use our platform for unauthorized commercial purposes.
9. Limitation of Liability
Bitela’s total liability for any claim shall not exceed the purchase price of the specific product involved. We are not liable for indirect or consequential damages arising from the use of our products.
10. Indemnification
You agree to indemnify and hold harmless Bitela, its management (Mallika Mondal ), and affiliates from any claims resulting from your breach of these Terms.
11. Governing Law
These Terms are governed by the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of the courts in Building 55/N, Arbalia, Taki Road, Baduria, West Bengal, 743437
12. Contact Information
For formal inquiries regarding these Terms, please contact our administrative desk:
Bitela Desi Treats Building 55/N, Arbalia, Taki Road, Baduria, West Bengal, 743437
📞 +91 9093537227 📧 biteladesitreats@gmail.com FSSAI License: 22826139000147