Return & Refund Policy

Effective Date: May 01, 2026

At Bitela, customer satisfaction and product quality are our highest priorities. As our products are freshly prepared and perishable in nature, this Return & Refund Policy outlines the conditions under which returns, refunds, and cancellations may be considered.

1. Returns

Due to the perishable nature of our food products, we do not accept returns once an order has been delivered.

However, if you receive a product that is:

• Damaged during transit

• Defective or spoiled

• Incorrectly delivered

please contact our support team within 24 hours of delivery.

2. Refund Eligibility

Refund requests will be reviewed on a case-by-case basis under the following circumstances:

Damaged or Defective Products

If a product arrives damaged, spoiled, or does not meet our quality standards, you must notify us within 24 hours of delivery.

Incorrect Orders

If you receive an item different from what was ordered, please notify us within 24 hours of delivery.

Required Information

To process a refund request, please provide:

• Order Number

• Clear photographs of the product and packaging

• Brief description of the issue

3. Refund Processing

Once approved, refunds will be credited to the original payment method used during purchase.

Refund processing typically takes 5–7 business days, depending on your bank or payment provider.

4. Non-Refundable Situations

Refunds will not be issued for:

• Requests submitted more than 24 hours after delivery

• Products that have been consumed, partially used, or altered

• Customer dissatisfaction based on personal taste preferences

• Delays caused by courier services beyond our reasonable control

• Delivery failures resulting from incorrect shipping information provided by the customer

5. Order Cancellation

Orders may be cancelled only before they are processed or dispatched.

Cancellation requests should be submitted as soon as possible after placing the order.

Once an order has entered processing, packing, or shipping stages, cancellation may not be possible.

If a cancellation request is approved before dispatch, the payment amount will be refunded to the original payment method.

6. Contact Us

For any return, refund, or cancellation requests, please contact:

Bitela Desi Treats
Building 55/N, Arbalia, Taki Road,
Baduria, North 24 Parganas,
West Bengal – 743437, India

Phone: +91 9093537227
Email: support@bitela.in
FSSAI License No.: 22826139000147

We are committed to resolving genuine concerns promptly and fairly.