Shipping Policy
Effective Date: May 01, 2026
At Bitela, we are committed to delivering fresh, high-quality products to our customers in a timely and secure manner. This Shipping Policy outlines our shipping procedures, delivery timelines, and customer responsibilities.
1. Order Processing
Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.
Once your order has been processed and dispatched, you will receive a confirmation notification with shipment details, where applicable.
2. Shipping Coverage
Bitela currently delivers across selected locations within India.
Delivery availability may vary depending on the customer’s location, courier service coverage, and operational constraints.
3. Delivery Timelines
Estimated delivery timelines are as follows:
- Metro Cities: 2–5 business days
- Other Cities and Towns: 3–7 business days
- Remote Areas: 5–10 business days
These timelines are estimates only and may vary due to factors beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Bitela may offer free shipping on selected products, order values, or promotional campaigns at its sole discretion.
5. Delivery Delays
While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions
- Public holidays
- Courier or logistics disruptions
- Natural disasters
- Government restrictions
- Incorrect customer information
Bitela shall not be held liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.
6. Customer Responsibilities
Customers are responsible for providing accurate:
- Name
- Phone Number
- Shipping Address
- PIN Code
Bitela shall not be responsible for failed deliveries, delays, or additional shipping costs arising from incorrect or incomplete information provided by the customer.
7. Damaged or Incorrect Deliveries
If you receive:
- A damaged product
- An incorrect product
- A tampered package
Please contact us within 24 hours of delivery and provide clear photographs of the product and packaging.
Claims submitted after 24 hours of delivery may not be eligible for review.
8. Undeliverable Orders
If an order is returned due to:
- Incorrect address
- Customer unavailable at delivery
- Refusal to accept delivery
Bitela reserves the right to charge additional shipping fees for re-dispatching the order.
9. Contact Us
For shipping-related inquiries, please contact:
Bitela Desi Treats
Building 55/N, Arbalia, Taki Road,
Baduria, North 24 Parganas,
West Bengal – 743437, India
Phone: +91 9093537227
Email: support@bitela.in
FSSAI License No.: 22826139000147