Privacy Policy
Bitela | Privacy Policy
Effective Date: May 01, 2026
Bitela is committed to respecting and protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website bitela.in or engage with us through our digital and physical channels.
1. Information We Collect
To provide a premium service, we may collect the following:
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Personal Information: Name, email, phone number, billing/shipping addresses, and payment details required for order fulfillment.
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Account Information: Credentials and preferences associated with your Bitela account.
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Usage Data: IP address, browser type, device details, and site interaction patterns to improve your experience.
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Cookies & Tracking: We utilize cookies to enhance site functionality. You may manage these through your browser settings.
2. How We Use Your Information
Your data is used to:
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Process, curate, and deliver your Bitela orders.
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Provide personalized customer support and concierge services.
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Refine our “Tech-Luxury” product offerings and website performance.
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Communicate exclusive offers and brand updates .
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Ensure legal compliance and protect against fraudulent activity.
3. Sharing Your Information
We do not sell or rent your personal information. Data is shared only with:
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Trusted Partners: Logistics providers (for delivery), payment processors, and secure marketing platforms.
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Legal Necessity: When required to comply with Indian law or to protect the rights and safety of our brand and customers.
4. Data Security
We implement high-level technical and administrative security measures to protect your data. However, please be aware that no digital transmission is 100% secure. We continuously update our protocols to meet modern security standards.
5. Your Rights & Choices
Under the Digital Personal Data Protection Act, you have the right to:
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Access or rectify your personal details.
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Request the permanent deletion of your data.
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Withdraw consent for marketing communications.
To exercise these rights, please contact our privacy desk at: biteladesitreats@gmail.com
6. Third-Party Integration
Our site may contain links to partners or social media. We are not responsible for the privacy practices of external sites and encourage you to review their policies independently.
7. Children’s Privacy
Bitela services are intended for users aged 18 and above. We do not knowingly collect data from minors.
8. Policy Updates
We may refine this policy to reflect brand growth or legal changes. All updates will be timestamped with a new “Effective Date.”
9. Contact Information
For any concerns regarding your privacy or data usage, please reach out to us:
Bitela Desi Treats Registered Office (WB): Mallika Mondal, Building 55/N, Arbalia, Taki Road, Baduria, West Bengal, 743437
Operations : Building 55/N, Arbalia, Taki Road, Baduria, West Bengal, 743437
Phone: +91 9093537227
Email: biteladesitreats@gmail.com
Official Email: biteladesitreats@gmail.com
FSSAI License: 22826139000147